---
title: Change-Averse Organization Successfully Implements A Transformational Change
description: After failing for 19 years to successfully implement a major change program, Drake successfully implemented a worldwide transformation program.
image: https://blog.totallyoptimizedprojects.com/hs-fs/file-2322211020-jpg/Logos/Drake_logo.jpg
---
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# Change-Averse Organization Successfully Implements A Transformational Change
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Last updated: June 14, 2020
After failing for 19 years to successfully implement a major change program, Drake successfully implemented a worldwide transformation program.
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## The Client's Challenge
Drake International had a poor history of implementing change. “We have not successfully implemented any major change in 19 years” (Head of Drake's European Operations).
As a result of a comprehensive operational simplification program leading to a complete replacement of its systems, Drake was facing a transformational change.
### Scope
The implementation of a multi-stage change program consisted of
- 72 immediately implementable changes
- 46 change projects
- 3 concurrent, integrated systems projects
- across 87 offices in Australia, New Zealand and Asia.
### Approach
Staff from across the organization were involved in “Change Teams” to develop each change program in detail.
These teams progressively developed a series of Change Action Tasks (CATs) for each change activity.
These CATs allowed staff inexperienced in making change to successfully complete a change activity that cumulatively contributed to the achievement of the overall business goals.
Ten concurrent streams of change activity and over 1000 change activities were involved!
### The Results
- Multiple, coordinated change plans were actioned simultaneously, all heading towards the same (defined and agreed) desired business outcomes.
- A supporting enablement program was established to ensure these change programs were expertly supported and simultaneously ensured the desired business results and benefits were fully delivered.
- A previously change-averse organization was successfully enabled to implement a series of comprehensive and demanding change programs mainly through its own staff’s efforts
### The Payoff
- Even with the implementation of only the first stage changes, Drake was able to achieve a competitive edge that directly assisted them to win several competitive tenders for services in areas where they had previously been deemed uncompetitive.
- On completion in Australasia, the program was extended to Europe and North America.
**"I did not think we could do it - but we did" Drake Australia CEO**
## Explore Change Management Further
Read "TOP Thinking" blog posts on Change by **[clicking here.](https://blog.totallyoptimizedprojects.com/top-thinking/topic/change-management)**
Topics: [Project Success](https://blog.totallyoptimizedprojects.com/top-case-studies/tag/project-success), [Change Management](https://blog.totallyoptimizedprojects.com/top-case-studies/tag/change-management), [Professional Services](https://blog.totallyoptimizedprojects.com/top-case-studies/tag/professional-services), [Drake International](https://blog.totallyoptimizedprojects.com/top-case-studies/tag/drake-international)
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