The Client's Challenge
The Bendigo and Adelaide Banks had recently merged and a new project manager department established incorporating all of the project managers from both companies (located in four different locations across three states). The new Project Manager Services Departmental Manager was looking to build a center of excellence from his disparate groups.
The Bank’s combined project management services department.
We sought to establish synergy and understanding across the whole department, many of whom had not met before. We, therefore, combined social and work events — a communal dinner the night before followed by a day of planning workshops.
The workshops identified
- the current state
- the desired future state
- the primary changes required
- the go-forward plan
- and the associated risks.
New bonds and working relationships were established across the department
The desire for common working processes and frameworks was agreed
Projects were commenced to
Define a common set of processes
Define a job family framework across all of the departmental roles
Define career paths and career management processes
Build project management skills and support tools to make the project managers more effective
The required roles of and interaction with the leadership team was agreed
The points of integration with the bank and relevant areas of IT were identified and accountability assigned for their coordination and management.
Four groups who were somewhat suspicious of each other developed a common purpose and direction.
Cross-group teams were established to develop common methodologies and career paths
The (new) leadership team understood what was expected of them so they could sustain the effort and commitment towards the new ways of working.
Weekly progress calls were held to ensure focus on the performance improvement projects was sustained.
When measured four months later, the department reported increased satisfaction with their direction and the speed of progress.
“We’re not only on the same page but are singing from the same hymn book – and this is visible to our clients. We have achieved what I set out to achieve. Jim Voloupoulos, Project Manager Services Department Manager
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