This “Understanding Processes” Primer explains what a process is, why it is often quite difficult to just ‘improve’ them, how to document and challenge processes to improve them significantly, and then how to ‘chunk up’ the results into clear, specific, measurable desired business outcomes.
This Primer should be given to all executives and project practitioners involved in reviewing, simplifying or managing processes.
Most business improvement projects will involve processes. All systems projects involve processes as software is just automated processes.
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