Processes are how you process an order and an enquiry, select and pay staff, post accounts and letters, requisition staples and shop-floor materials. These processes exist whether or not they are formalized, recognized or documented.
Your people operate through processes. They may operate a whole process or be part of several processes that they contribute to.
Core end-to-end processes run across organizational boundaries. These processes include order-to-cash, hire-to-retire, requisition-to-payment and idea-to-market. These end-to end processes incorporate many sub-processes and link to processes in other areas (e.g. accounting, reporting and management processes).
Processes are how you do business, make money and compete.
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