Published in 2021, ISO 37000 is the first standard to define clear, universal principles for good governance that apply to all organizations regardless of size, type, or sector. But while ISO 37000 names delegation as the link between governance and management, it does not explain how it works.
This handbook fills that gap: it gives a clear model for the process of delegation, and an illustrative case study showing how to apply Outcomes Thinking and the TOP Value Equation™ to define clear outcomes, the measures to track them, and the activities required to achieve them.
Good governance isn’t about ticking boxes on a compliance checklist; it’s what makes the difference between an organization that performs, and one that doesn’t.
Using these frameworks, everyone – directors, managers, and frontline staff alike – can work together to define what good governance looks like for the organization, and then achieve it – everywhere, at every level
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