Your organization's 'value delivery capability' determines the results it gets from its projects; yet few organizations know what their level of capability is

Your level of delivery capability determines the level of results you will deliver

To understand value delivery capability maturity, think in terms of the knowledge, skills, tools and other support mechanisms required in the following four scenarios.

Scenario 1

If you plan to build a shed in the garden, you’ll require only basic tools, skills and knowledge. Any handyman-type person can do it.

Scenario 2

If you plan to build your own one-storey home, you’ll now require more advanced tools, skills and knowledge. Not everyone is capable of building their own home.

Scenario 3

If you plan to build a three-storey office/apartment block, you’ll need specialist tools and even more skills and knowledge. Many of those who would happily take on building their own home would not want to tackle a multi-storey building.

Scenario 4

If you plan to build a forty-storey office/apartment block in new materials — even those with well-honed building skills can find themselves out of their depth as they try to adjust to the (unknown) challenges of the new way of building and its effects. Builders taking on this task really have to be capable.

These four scenarios illustrate the different levels of capability needed for different types of - in this case building - projects. The same principle applies to all projects.

Organizations that are good at building residential housing are not necessarily good at building high-rise office blocks. (Many have tried and failed.) The skills, knowledge and required processes are different.

However, high-rise builders can still build residential houses. A builder’s capability level, therefore, determines which markets they can compete in. Builders who move outside their capability constraints usually fail.

Value Delivery Capability

Your organization’s level of value delivery capability  determines your future.

Most people can deliver short, simple projects.

But as the size, duration and complexity of projects increase the demands in terms of organizational competencies, tools, knowledge, experience and processes also increases. Approaches adequate for, say, medium-sized single-focused projects are not adequate for, say, large-scale multi-organizational change projects.

Organizations that struggle with innovation projects now will understand this is because their value delivery capability is not enough to cope with challenges involved.

Our research has found that value delivery capability can be measured at five levels.

The problem today is that few organizations actually know what their value delivery capability delivery level is. But to not know this is to ‘fly blind’ in terms of what projects you are taking on and whether you are capable to be successful.

So, what is happening today is that organizations are taking on more challenging and complex projects without a commensurate level of value delivery capability. This mismatch leads to expensive disasters!

Our research found those organizations that actively focus on developing their value delivery capability realize exponentially greater results for less cost. This, in turn, gives them a sustainable competitive cost advantage.

The discussion of 'value delivery capability' in relation to project and program delivery is often new. Explore this important topic more.


Topics: Capability Development

Further Reading



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Revision History

First published: Simms, J. (Feb 2008) as "Understanding The Impact Of Your Value Delivery Capability Level"

Updated: Chapman, A. (March 2020), Revisions and Corrections